Phishing scams impersonating Transact Credit Union Corporation

1 September 2022

Be on the lookout for scammers impersonating organisations, including Transact Credit Union Corporation, through online ads, social media, text messages, emails and calls. 

Scammers will often use copies of an organisation’s branding to appear legitimate. For example, they may use Transact Credit Union Corporation branding include a link that asks you to click through to a website and enter personal information such as your Transact Credit Union member number, passwords and contact information.

Those who unsuspectingly click on these fakes link and share information may later discover their Transact Credit Union Online account has been accessed by unauthorised persons, or have malware downloaded onto your device.

Important:

• When in doubt, do not click on any links contained within an email, text message or a website advert.
• ALWAYS check you are visiting the legitimate Transact Credit Union Corporation website at www.heritage.com.au. This includes checking the spelling of the website as scammers may use website addresses that look similar.
• Beware of requests for sensitive data such as your PIN, password, or personal details.
• Look out for poor grammar, punctuation and spelling.
• If you think you have visited a fake website, or clicked on a malicious link and provided sensitive information, change ALL your Transact Credit Union Online passwords and call us immediately on 13 14 22. 
• Be wary of unsolicited emails and text messages containing links or attachments. Do not click on any links or share any personal information.
• Transact Credit Union emails may contain links, however these will never lead you to a website that requires you to input personal details. 
• While Transact Credit Union may send information, or confirm receipt of items, by email, we will NEVER send requests for you to share personal security details such as your PIN, CCV number, internet banking passwords or credit card details. 
• ALWAYS check the authenticity of any unsolicited call, email or message.  You can confirm if the communication is genuine by calling Transact Credit Union Corporation directly on 13 14 22 or emailing info@transactcreditunion.com.