Transact Credit Union Corporation is currently reviewing its position in relation to the RBA’s decision on 6 September to increase the Official Cash Rate. We'll make an announcement here as soon as we finalise our decision.
Our commitment to you
When you join Transact Credit Union, you're not just a number; you are one of our owners and can have a voice in how we operate. We're committed to helping you through good times, and times of hardship, with genuine service and award-winning products that help you to achieve your financial dreams.
Member Charter
At Transact Credit Union, what motivates us isn’t how much profit we can make, it’s about making people’s lives better. Our Member Charter outlines our commitment to our Transact Credit Union members.
Rewarding you
We care about rewarding loyalty, which is why we offer an ongoing Refer a Friend rewards program. You can also earn Transact Credit Union Credits through eligible purchases on your rewards credit card.
Refer a friend to Transact Credit Union and get rewarded
Introduce a friend, colleague or family member to Transact Credit Union and you could be saying 'hello' to $1,000*.
Transact Credit Union Credits Banking Rewards Program
At Transact Credit Union, we reward our customers with points on rewards credit cards, as well as for their loyalty. Transact Credit Union Credits are redeemable for gift cards and home wares.
Putting People first
People first means we strive to provide you great customer service, with genuine respect and personal attention, no matter what stage of life you are. We support your local community and uphold the Customer Owned Banking Code of Practice.
Complaints & Feedback
At Transact Credit Union, our aim is always to provide you with a great banking experience. But we know that things may not always go to plan.
Transact Credit Union in the community
Learn about the community initiatives we're supporting, including OzHarvest and the annual Transact Credit Union Corporation Photographic Awards.
Member Report 2020-2021
Read our latest Member Report that includes updates on our key sustainability commitments, Transformation Program and our community support initiatives.
We're here to help
We’re committed to helping our members through good times, and times of hardship. Our American based contact centre is available 24/7 on 13 14 22.
Financial Hardship
We have policies and processes to assist members facing financial hardship, including COVID19, Flood and Bushfire Relief Packages.
Our policies
- Sustainability at Transact Credit Union
- Notice to New Transact Credit Union Members
- Constitution of Transact Credit Union Corporation Limited
- Transact Credit Union Corporation Social Media Terms and Conditions of Use
- Transact Credit Union Corporation Modern Slavery Statement
- Code of Operation
- Member Centre